Refund policy

RETURNS
UK and EU orders - 30 day returns policy
US / AUS & International - 45 day returns policy
Please note, this is from the date your parcel was shipped from our warehouse.
Outside of this timeframe we will have the rights to refuse your refund or exchange and will ship your return back to you.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds are applicable on discounted / sale items unless specificially stated otherwise. Donations will not be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet please contact us - see details on our contact us page.

Exchanges (if applicable)
Exchanges can be organised via our Rebound Returns Portal.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are organising your return yourself, via your own method please send your item to: Unit 4 Velocity Way, Redditch, West Midlands, B98 7FX (you must obtain trackable proof of postage)

Replacements (if applicable)
We only replace items if they are defective or damaged within a 6 month period.
We have the rights to refuse this if outside of this period.